Refund Policy

• New subscriptions: full refund within 14 days of your first payment if you have used less than 30 minutes of calls.
• Prepaid top-ups: unused top-up minutes are refundable within 14 days of purchase.
• Used minutes are not refundable.
• Cancel any time: cancelling stops future renewals, and your plan stays active until the end of the period you have paid for.

You buy from Calleem. Card payments made through our checkout are processed by Stripe, and customers invoiced directly pay us by bank transfer. In both cases we handle refund requests ourselves, under the rules below.

If you subscribe to a Calleem plan for the first time, you can ask for a full refund within 14 days of your first payment, as long as the Service has not been substantially used. In practice, this means your AI receptionist has handled less than 30 minutes of calls in total.

If you have used 30 minutes or more, the first payment is not refundable, but you can cancel at any time so that you are not charged again.

Subscriptions renew automatically each month. Renewal payments are not refundable once the new billing period has started, except where this policy says otherwise (see Billing errors and service problems) or where the law requires it. To avoid a renewal charge, cancel before your renewal date.

Unused minutes from a prepaid top-up are refundable within 14 days of purchase. If you have used part of a top-up, we refund the minutes still unused, calculated at the price you paid per minute for that top-up.

After 14 days, top-up purchases are not refundable.

Minutes are deducted per call and billed per second. Once minutes have been used to handle calls, they are not refundable, because the calls have already been processed by us and our telephony and AI providers.

You can cancel at any time from the Billing page of your dashboard (Manage subscription), or by messaging us through our contact form.

• Cancellation stops all future renewals.
• Your plan stays active, with its remaining minutes, until the end of the billing period you have already paid for.
• Cancelling does not by itself trigger a refund for the current period, unless you are within the 14-day refund window described above.

If you were charged twice, charged the wrong amount, or charged after you cancelled, we will refund the incorrect charge in full. If the Service was unavailable for a significant period because of a problem on our side, contact us and we will offer a fair refund or credit. These rules do not affect any rights you have under the law of your country.

1. Card payments through our checkout: send us a message through our contact form; approved refunds go back to the card you paid with.
2. Customers invoiced directly by Calleem: send us a message through our contact form.

Please include the email address on your account, your order or invoice number, and a short reason for the request.

We aim to reply to refund requests within 3 business days. Approved refunds are sent to the original payment method, and usually appear within 5 to 10 business days, depending on your bank or card provider.

When a refund is issued, the related minutes are removed from your balance, and for a subscription refund the plan ends.

If you have a question about a charge, please contact us through our contact form before opening a dispute with your bank, so we can resolve it quickly. See also our Terms of Service and Privacy Policy.